Allianz Partners Customer Survey Finds Travel Insurance Helps Drive Client Loyalty for Travel Advisors, Shows Strong Demand for Cruising

Customers Returning to Cruising Report Travel Insurance Played Important Role in Booking

Richmond, Virginia, April 18, 2023 – A spring survey of more than 2,800 Allianz Partners travel insurance customers* has revealed a high level of satisfaction when it comes to purchasing travel insurance through travel advisors.

The survey also found that a significant number of Allianz Partners customers were cruise-bound. Thirty-three percent of the customers who purchased a policy for their travels said they were taking a cruise. A vast majority (82%) of those cruise customers reported that having an Allianz travel insurance policy gave them peace of mind during their trip, and 75% would book a cruise again in the future after their experience.

Half of the respondents (50%) who ticked yes on taking a cruise for their vacation claimed it was their first cruise since the COVID-19 pandemic began in 2020, fueling industry reports that cruising will make a strong resurgence among American travelers in 2023. Seventy-nine percent of those respondents who traveled on a cruise for the first time since the start of the pandemic claimed that having travel insurance from Allianz Partners made them feel more confident in taking that cruise.

The survey also found that travel insurance may help drive client loyalty for travel advisors. The survey reported that 53% percent of respondents who purchased a policy through a travel advisor said their experience with Allianz travel insurance would make them more likely to book their next trip with the same travel advisor.  

The leading travel insurance and assistance provider surveyed customers who purchased an Allianz travel insurance policy and traveled between the dates of July 2022 to March 2023, asking questions about their recent travels and their experience purchasing a travel insurance policy.

“Travel advisors who take the time to educate their clients about the benefits of protecting their trips are undoubtedly playing a crucial role in the rebound of the cruise industry,” said Daniel Durazo, director of external communications at Allianz Partners USA. “Travel insurance is helping drive loyalty to travel advisors, who can help guide their clients to experience all of the varied options that the cruise industry has to offer, including fast-growing expedition cruising.”

Industry experts have reported that expedition cruising is becoming increasingly popular in 2023, especially among “revenge travelers” catching up for lost time. Allianz’s survey reported that among the 33% of its respondents who went on a cruise, 22% have been on an expedition cruise, and 74% who haven’t would consider booking one in the future.

Allianz Partners offers travel insurance through most major U.S. airlines, leading travel agents, online travel agencies, hotel companies, cruise lines and directly to consumers. For more information on Allianz and available travel policies, please visit

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*Methodology: This press release examines results from an Allianz Partners survey of a random sample of more than 2,800 customers who purchased a policy through B2C, Retail, and Wholesale sellers for travel between 7-1-2022 and 3-16-2023. The survey ran from 3-22-2023 to 3-28-2023 and asked several questions about recent travel experiences.

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About Allianz Partners
In the United States, Allianz Partners USA (AGA Service Company) offers Allianz Travel-branded travel protection plans and serves millions of customers each year. In addition to travel protection, the company offers event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. AGA Service Company is doing business as Allianz Global Assistance Insurance Agency in California (License # 0B01400) and Massachusetts. Allianz Partners USA is part of the Allianz Partners group. Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Present in over 75 countries, our 19,400 employees speak 70 languages, handle over 58 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

For Allianz Partners USA products offered and sold in the U.S.: Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Availability of coverage, including the epidemic-related benefits and covered reasons described here, varies by product and by state. Products may not include all benefits or covered reasons described here. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Except as otherwise specified, AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance is a mark of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance.