Assistance Services
We treat your customers like they're our own.
When your customers' travel turns chaotic, we can provide a sense of calm when they need it most.
Making travelers feel secure involves more than just protecting their travel investment. It's also about making sure they're well taken care of when they're away from the security of home. We are there to provide that comprehensive assistance to travelers anytime, anywhere — online, over the phone, or through our TravelSmart app.
When your customers' personal healthcare insurance doesn't cover medical mishaps (including evacuations), especially while travelling internationally, our assistance benefits give them access to a network of more than 400,000 pre-screened health service providers in over 240 countries and territories. We'll even pre-authorize hospital admissions to limit out-of-pocket expenses and guarantee payments. That way, your customers won't have any added stress when they're ill or injured.
Our assistance services cover the gamut of travel, medical, and transportation services, including medical evacuation, prescription replacement, emergency legal referral, repatriation and, if necessary, return of remains. We'll even do emergency interpretation for travelers.
